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Terms & Conditions

Important Information on our Reservation and Payment Policies

Seasmoke Public Relations Inc. operates a central reservations office on behalf of Captain Morgan’s Retreat and Aqua Bay Club.

Please see below for the reservation and payment policies utilized by our central reservations office

 

www.captainmorgans.com
[email protected]

RESERVATION POLICIES

GENERAL POLICIES

  • Rates are in USD and do not include taxes or service fee (19% total).
  • Rates are subject to change without notice.
  • Extra person fees of $15 per guest may apply, please see individual accommodation pages for details.
  • Additional person fees may charged upon check-in if the unit is occupied by more guests than originally booked.
  • While every effort will be made to accommodate requests, room assignments cannot be guaranteed.
  • Children 12 years and under accompanied by an adult are free.
  • Check-in time is between 4:00 PM and 10:00 PM. Guests arriving early are welcome to use the resort’s facilities while a room is being prepared. Luggage storage is available.
  • Check-out time is at 11:00 AM.
  • Guests must be 18 or older to place a reservation. Guests under the age of 18 are only allowed to check in with a parent or official guardian.
  • Smoking is NOT allowed inside the units, though cigarette smoking is permitted on patios. Cigar smoking is only permitted on the beach.
  • Pets are not permitted at Captain Morgan’s Retreat.

 DEPOSIT POLICY

  • 50% of the total reservation will be charged at the time of booking.
  • The remaining balance will be charged within 30 days of check-in.
  • If the reservation is made within 30 days of check-in, 100% of the total will be charged.

CANCELLATION POLICY

  • Reservations may be cancelled without penalty up to 30 days prior to check-in.
  • 100% of the total will be charged for cancellations received within 30 days of check-in (or in the event of no-shows or early departures).
  • No refunds or credits will be issued for any unused portions of a package.
 

www.aquabayclub.com
[email protected]

RESERVATION POLICIES

GENERAL POLICIES

  • Aqua Bay Club requires a 4-night minimum stay for all dates, with the exception of Holiday bookings, which require a 7-night minimum stay.
  • While every effort will be made to accommodate requests, room assignments cannot be guaranteed.
  • Rates are in $USD, and do not include 13% government tax or 6% service fee.
  • Rates are subject to change without notice.
  • 1 Bedroom Condo rates include up to 2 guests.
  • 2 Bedroom Condo rates include up to 4 guests.
  • Maximum occupancy in a 1 Bedroom Condo is 2 guests and 1 infant under the age of 3.
  • Maximum occupancy in a 2 Bedroom Condo is 6 guests, including infants under the age of 3.
  • No additional charges for children under 3 years old.
  • All rates are commissionable to qualified travel agents and wholesalers.
  • The following credit cards are accepted: Visa, MasterCard and American Express.
  • Pets are not permitted at Aqua Bay Club.
  • Aqua Bay Club is a smoke free property, and no smoking is permitted in the units or on the patios.
  • Check-in is at 3:00 PM and check-out is at 11:00 AM EST.
  • Frontdesk hours are Monday to Friday: 9:00 AM to 5:00 PM, Saturday: 9:00 AM to 12:00 noon, Sunday and holidays: closed
  • After-hours check-in is available. Please contact us for details.

DEPOSIT POLICY

  • A deposit equal to the first 3 nights of your stay is required to confirm a reservation.
  • Remaining balance will be charged 30 days prior to arrival.
  • Full payment is required for bookings made within 30 days of check-in.

HOLIDAY POLICY

For reservations that include Christmas or New Years holidays:

  • A minimum stay of 7-nights is required for any holiday bookings.
  • A deposit equal to the first 3 nights of your stay is required to confirm a reservation.
  • Full payment is due by September 15th.
  • Cancellations must be made 90 days prior to arrival to receive a refund.
  • Please note that discounts are not available over the holiday travel period.

CANCELLATION POLICY

  • Reservations may be cancelled without penalty up to 30 days prior to check-in.
  • 100% of the reservation total will be charged for cancellations received within 30 days prior to check-in.
  • No refunds or credits will be issued for No Shows or Early Departures.

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